Customers can return items for a full refund within 14 days of package being delivered. All returned items must have original tags, unwashed, unworn, no signs of deodorant & no smell of pets or smoke. All shoes must be returned in original shoe boxes with no damage. Bralettes, scarves, hats, jewelry, hair accessories, purses and sale items cannot be returned. In your return please include the invoice along with the reason for the return.
Please email us at firstname.lastname@example.org to request the return mailing address. Any returns attempted to be made without making contact first are subject to denial.
The customer is responsible for any return shipping costs & will not be reimbursed. We advise getting a tracking number when shipping returned packages back as we are not responsible for lost or stolen packages.
We do not offer exchanges due to limited inventory. However, please place another order to guarantee desired size or color & a refund will be given when your exchanged/returned item is received & approved.
Please inspect your purchased items immediately after it is received. If you received a defective item please email us at email@example.com within 3 days of delivery date. Please include the following in the email: name, order #, item, description and picture of the defect. Any requests made after the 3 day grace period will be denied.